Accounts and refunds

Signing in

You don’t need a password. Choose one of these:

• Continue with Google
• Email code: enter your email and we’ll send you a 6-digit code. The code works for 15 minutes. If it doesn’t arrive, you can ask for a new one after 60 seconds.

Your account

Your account has:

• Library: everything you’ve bought, ready to play or download
• Purchases: your order history
• Feed: updates from artists you follow
• Settings: your nickname, personal details and notifications

When you join, you’re given a random nickname like amber_canyon_5234. Change it in Settings.

Becoming an artist

Make music too? Apply with the same account. See Set up your artist page. You keep your library and purchases.

Refunds

Refunds are handled by the Nexera team.

1. Contact support with your account email and the name of the order.
2. We’ll review your request.
3. If your refund is approved, it’s a full refund. It normally reaches your card within 5-10 business days. You’ll get an email when it’s processed.

Things to know:

• Once an order is refunded, you lose access to it. That includes the music in your library and any chat or messages it unlocked.
• Gift purchases can’t be refunded.
• If you pay more than the minimum on a pay-what-you-want product, the full amount you paid is refunded.