Orders and shipping

You ship your own physical products. Nexera takes the order and payment and tells you when something needs posting.

Set a shipping fee

Each physical product has its own shipping fee, set by you. It’s added on top of what the fan pays for the product. You keep all of it, because the platform fee doesn’t apply to shipping.

Fulfil an order

1. When a fan buys a physical product, you get an email.
2. Go to Backstage → Orders to see the order and the fan’s shipping address.
3. Post the item.
4. Mark the order as shipped. The fan gets an email to let them know it’s on the way.

The order keeps the exact items the fan bought. If you edit the product afterwards, the order doesn’t change.

Reports

Backstage → Reports includes a physical fulfilment report you can export. See Fan data and reports.