How can we help?
Guides for selling your music direct to fans, and for fans buying straight from the artists they back.
Artists
Section titled “Artists”Set up your artist pageApply, get approved and open your store.
Getting paidConnect Stripe and see your payouts.
Fan tiersRecognise your Supporters, Superfans and Legends.
Your fan dataYour fans belong to you. Export them, message them, keep them.
Buying musicHow purchases work and where your music goes after you buy.
GiftsBuy music for a friend, or claim a gift.
Fan tiersWhat Supporter, Superfan and Legend get you.
Accounts and refundsSigning in, your library and refunds.
Popular questions
Section titled “Popular questions”- How do I get a refund?
- Where does my music go after I buy?
- How do I claim a gift?
- How do I connect Stripe?
- When do I get paid?
- My payout hasn’t arrived
Still stuck?
Section titled “Still stuck?”Contact supportEmail the Nexera team and we'll get back to you.